Terms For Returns & Re-Stocking Fee’s
We recognize and accept a 7 day return polic, BUT intentions of the return must be communicated in writing within 3 day of receiving the guitar as indicated by the tracking. Unless the guitar is not as described, ORIGINAL & RETURN SHIPPING COSTS INCURRED (NOT CHARGES) WILL NOT BE REFUNDED. There is a 10% Re-stocking fee for ALL guitars that are returned for ANY reason outside of damage from shipping or it arrives not as described. Please note that we record demo videos to make sure our guitars go out exactly as we describe them with zero issues. We understand that feeling comfortable is vital to the purchase of a guitar/bass so in any case, additional measurements or in hand descriptions are available prior to purchase/shipping. Thats said, guitars travel a great distance some times and in transit things can happen. Also guitars acclimate to new environments and this can cause a need for a new set up or minor adjustment. It is acceptable and normal if there is for instance a tiny bit of buzzing or the need to adjust a truss rod. We are in south Florida and if you are in a colder or less humid environment it is almost to be expected. Please read our feedback and see what our customers say. The guitar MUST BE RETURNED IN THE EXACT CONDITION it was advertised/received or it is subject to additional costs & or repair fees. We are not a big chain shop, I hope you understand. If you are uncomfortable with these terms please do not purchase. There are plenty big chain shops that can absorb free trials and shipping.
Payment - Shipping - International orders - Import Duties
ALL ITEMS CAN BE SHIPPED INTERNATIONALLY.
HOWEVER - BUYER IS RESPONSIBLE FOR ALL IMPORT DUTIES.
I accept many forms of payment including Credit/Debit Cards, Zelle, Venmo, PayPal Credit & Affirm. We always pack extremely well and ship within the USA via UPS or Fedex, all packages are fully insured with tracking & signature confirmation.